Last Updated: April 16, 2026
By accessing or paying for Genovra AI services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.
Genovra AI is an agentic paralegal intelligence system built and operated by Genovra AI ("Provider"), an independent technology company incorporated under the laws of Indonesia. The services include AI-assisted document parsing, legal document analysis, deposition intelligence, and the generation of structured reports ("Output") for licensed legal professionals ("Client").
Genovra AI is not a law firm and does not provide legal advice, legal services, or legal representation of any kind.
All Outputs are AI-generated analytical drafts intended solely as workflow tools for qualified legal professionals. No Output constitutes legal advice, legal opinion, or a substitute for the independent judgment of a licensed attorney. Provider makes no representation that any Output is accurate, complete, or suitable for any legal proceeding. The Client is exclusively responsible for verifying all Output before reliance, submission to any court, or use in any client matter.
By using Genovra AI, you represent and warrant that you are a licensed attorney or are operating under the direct supervision of a licensed attorney. You acknowledge sole professional responsibility for all work product your firm produces using any Genovra AI Output. Provider bears no responsibility for sanctions, bar complaints, malpractice claims, or adverse outcomes arising from your use or misuse of any Output.
⚠ Always verify citations and factual findings before use in any filing or client communication.
Genovra AI uses multi-model AI inference with citation-anchored output architecture designed to minimize unverified claims. However, Provider does not warrant, guarantee, or represent that any Output is free from errors, omissions, or inaccuracies. AI systems, including Genovra AI, may produce outputs that are incorrect, incomplete, or contextually misleading. All Outputs must be independently reviewed by a licensed attorney before use.
Genovra AI collects payments exclusively through Creem.io:
5b. No-Refund Policy
⚠ All Payments Are Non-Refundable
All payments made to Provider through Creem.io — including the Ad-Hoc Premium Pack, prepaid credit top-ups, and monthly retainer fees — are non-refundable upon payment. Once a payment is received, credits are provisioned, or a subscription period begins, the service is considered rendered and no refund, credit reversal, or chargeback shall be issued under any circumstances, including but not limited to: non-use of credits, dissatisfaction with Output quality, cancellation before the end of a billing period, or change of business circumstances.
5c. Chargeback Policy
Client expressly agrees not to initiate a chargeback, payment dispute, or bank reversal with any financial institution or payment processor for any payment made to Provider. In the event a chargeback is initiated, Provider reserves the right to: (a) immediately suspend or terminate Client's access; (b) submit comprehensive evidence of service delivery — including access logs, credit usage records, and communications — to the relevant processor to contest the dispute; and (c) pursue recovery of the disputed amount plus associated processor fees and legal costs through arbitration pursuant to Section 9.
Pass-through billing tools are provided for Client's convenience only. Provider is not responsible for the ethical permissibility of AI cost disbursement in any specific jurisdiction — Client must independently verify with their bar association.
Clients may cancel their subscription at any time by written notice to [email protected]. Cancellation takes effect at the end of the current billing cycle. No refund will be issued for the remaining days of the current period. Unused credits expire upon cancellation and hold no monetary redemption value.
All case-specific documents, audio files, and uploads submitted for analysis are processed in a transient environment and purged immediately upon completion of the analysis job. Provider does not retain, store, or back up your case files. Provider does not use your proprietary case data to train AI models. Provider cannot recover documents after the purge cycle is complete.
No AI Model Training: Provider will not, under any circumstance, use Client's uploaded documents, case files, audio files, Input, or any derived Output to train, fine-tune, benchmark, or improve any AI model — whether operated by Provider or any subprocessor. This prohibition applies regardless of whether the data has been anonymized or aggregated. Subprocessors (including OpenAI and Anthropic) are contractually prevented from retaining or training on Client data under their respective enterprise API terms.
To the maximum extent permitted by applicable law, Provider's total aggregate liability for any claim arising out of or related to these Terms or the use of the service shall not exceed the total fees paid by Client in the thirty (30) days immediately preceding the event giving rise to the claim.
In no event shall Provider be liable for: (a) any indirect, incidental, consequential, special, or punitive damages; (b) loss of profits or business opportunities; (c) court sanctions, bar disciplinary action, or malpractice claims; or (d) any damages arising from Client's reliance on AI-generated Output without independent attorney review.
Any dispute, controversy, or claim arising out of or relating to these Terms, the breach, termination, or validity thereof, shall be finally settled by binding arbitration administered by the Indonesian National Arbitration Board (BANI — Badan Arbitrase Nasional Indonesia) in accordance with its rules and procedures. The seat of arbitration shall be Jakarta, Indonesia. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.
Prior to initiating any arbitration, the parties agree to attempt to resolve the dispute by good-faith negotiation for a period of thirty (30) days following written notice.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions. Both parties irrevocably submit to the non-exclusive jurisdiction of the courts of the Republic of Indonesia for any matter not subject to arbitration under Section 9.
Provider reserves the right to modify these Terms at any time. Material changes will be communicated via email to the registered account address or via a notice on the dashboard. Continued use of the service after the effective date of any modification constitutes acceptance of the revised Terms.
For all legal inquiries, billing disputes, and service questions, contact Provider at: [email protected]